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Shipping

Lagos & Abuja: Orders placed before 11:30am will be delivered the same day (all days except Sundays). Others placed after 11:30m will be delivered the next day  (all days except Sundays) . Orders are delivered using local logistics company 


Other states: Orders are delivered within 2-5 working days to other states. Orders are delivered by DHL Express. .

Shipping fees: Shipping fees are calculated on checkout and are different depending on the state of delivery.

Return

  Electronics: Based on Miniso Nigeria return policy, electronics can be returned within 7 days (post delivery). Items should be in original packaging.


Damaged goods: Damaged items can be return within 7 days (post delivery). The customer is required to take a picture of the item and email it to  returns@shopminiso-ng.com at the point of delivery .


Others: Based on Miniso Nigeria return policy, items ordered cannot be returned except for the two situations above.


In store return: Items ordered on Miniso Online cannot be returned to a miniso physical store. All returns should be sent to:


Shop Miniso NG

5 Sirasso Close, Wuse Zone 7, Abuja

09087005762

 

Exchange

 Exchange is allowed for all items within 7 days post delivery. If you will like to exchange an item, please send an email to returns@shopminiso-ng.com with your order number and the item you will like to exchange. 


The shipping cost for exchange is borne by the customer.  

No refund after payment.


All exchange should be sent to:


Shop Miniso NG

5 Sirasso Close, Wuse Zone 7, Abuja

09087005762